Assistance

Customer Service
Ordering
Online Instrument Buyer Be Aware

 

Ordering

Buying accessories online

All our accessories can be purchased online in real-time. Items are usually shipped within 2-3 working days.

Buying instruments online

Musical instruments are not a one size fits all category and can be a significant investment. Before we process your order we make sure that any questions you might have are answered. We hate to sell you an instrument which might not be right for you or the eventual player. After we find that you are happy to proceed with your order, we will work out the total cost including shipping and approximate delivery time to you. You can be rest assured that all our instruments come with a 12-month warranty.

Ordering from PDF catalogue

To order your item from the PDF catalogue, simply email us the product code with your personal details and our consultant will contact you. 

Special enquiry

Prestige prides itself on being a leader in its field on wood wind and brass instruments. If you need a part or instrument that is really unique, you bet we can locate it. Simply email us your request and contact details and our consultant will contact you.

Freight

Extra freight cost will be added for registered and insure items.

Musician playing soprano sax
Prestige Services

Spare Parts you need

Repairs for your instruments

Rent an instrument

Get tuition for your instrument


Prestige Assistance

Ordering: everything you need to know how we process your order and meet your expectations.

Customer Service: old-fashioned customer and instrument care.

Online Instrument Buyer Be Aware: Six traps to avoid when buying musical instruments online.

Call 02 9389 0166
for Customer Service

Opening hours: Mon-Fri 9.00am-5.00pm / Thu 9.00am-7.00pm / Sat 9.00am-4.00pm
After hours by appointment